Welcome to the Dash.fi Shipping Recovery Service. These Terms and Conditions ("Terms") constitute a legally binding agreement governing your access to and utilization of our comprehensive shipping audit, refund recovery, and contract renegotiation services (collectively, the "Service"). This document establishes the contractual relationship between the entity you represent ("you," "your") and Dash.fi, Inc. ("Dash.fi," "we," "us," "our"). These Terms are integral to, and incorporated by reference into our Platform Agreement and your primary agreement with Dash.fi.
By proceeding with the creation of an account and subsequent use of the Service, you hereby affirm your agreement to be bound by these Terms on behalf of the company or entity you represent.
1. Service Overview
The Dash.fi Shipping Recovery Service is strategically designed to transform your shipping operations from a mere cost center into a demonstrably efficient source of substantial financial savings and rebates. This objective is achieved through two primary methodologies:
- Automated Audits & Refund Recovery: We implement automated auditing protocols to meticulously scrutinize your shipping invoices issued by major carriers, including but not limited to FedEx and UPS. This rigorous process is aimed at identifying and facilitating the recovery of refunds attributable to service failures, such as, but not limited to, late deliveries, erroneous surcharges, and other discernible billing discrepancies.
- Contract Renegotiation: Our dedicated team undertakes a comprehensive analysis of your existing carrier contracts to identify and leverage opportunities for optimizing rates and improving contractual terms. Subsequently, we are authorized to renegotiate said contracts on your behalf, with the express aim of securing significant and sustainable long-term cost reductions.
2. Your Obligations and Responsibilities
To be eligible for enrollment in and continued use of the Service, you shall fulfill the following essential obligations:
- Account Maintenance: You must maintain an active Dash.fi account in good standing, and further ensure that your respective carrier accounts are enrolled in an automatic payment system (autopay).
- Dash.fi Card Utilization: To qualify for any on-card rebates offered in connection with the Service, you are required to designate and utilize your Dash.fi card as the exclusive default payment method for all shipping expenditures.
- Access Provision: You shall grant us the requisite permissions and login credentials necessary to access your shipping carrier accounts (e.g., FedEx, UPS) for the sole purpose of enabling us to perform our auditing and analytical functions.
- Appointment as Exclusive Agent: You hereby irrevocably appoint Dash.fi as your exclusive agent for the express and limited purpose of engaging in direct communication with your shipping carriers on your behalf to dispute charges and to renegotiate contractual terms.
3. Commercial Terms
3.1. Service Fee.
The Shipping Recovery Service operates on a performance-based compensation model. Our fee shall consist of a fifty percent (50%) share of any recovered refunds; or, if elected, fifty percent (50%) of any savings generated as a direct result of contract renegotiations.
3.2. On-Card Rebate & Savings.
When you utilize your Dash.fi card for your shipping expenditures, your earned reward shall be calculated to ensure the maximization of your potential benefit. On a monthly basis, you shall receive the greater of up to three percent (3%) or your fifty percent (50%) share of the total aggregate savings and refunds identified and secured by the Shipping Recovery Service.
3.3. Payout Mechanism.
In the event that the total savings we identify for you in a given month exceed your stipulated three percent (3%) rebate, our fifty percent (50%) share of such excess amount shall be deducted from your total accrued rebate prior to its disbursement to you. Should our fifty percent (50%) share of the savings surpass your total available rebate for the month, we reserve the right to issue an invoice to you for the remaining balance to true up our entitled share.
4. General Provisions
- Confidentiality: We undertake to maintain the strict confidentiality of your business and shipping account information. Conversely, you agree to treat as confidential any proprietary information disclosed by us to you.
- Limitation of Liability: We shall not be held liable for any loss of revenue or for any decisions rendered by your shipping carriers. While our Service is designed to provide substantial assistance, we do not guarantee specific outcomes or particular savings amounts.
- Program Modifications: We reserve the unilateral right to modify, suspend, or terminate the Shipping Recovery Service at any time, effective upon the posting of updated terms on our official website. Your continued use of the Service subsequent to such posting shall constitute your unequivocal acceptance of any and all modifications.
