Updated:

December 21, 2021

By using our payment services (“Payment Services”), you agree to be bound by our Terms of Service (“General Terms”), these additional terms and conditions (“Payment Terms”) and all other terms, policies and guidelines applicable to the Services (as defined in the General Terms) used. If you are using the Payment Services on behalf of a business, that business accepts these terms. Payment Services may only be used for business purposes in the fifty states of the United States of America and the District of Columbia. Defined terms will have the same meaning as those found in the General Terms, unless otherwise re-defined herein. We offer Payment Services that allow you to authorize the purchase of goods and services online. We are not a bank and do not offer banking services as defined by the United States Department of Treasury. You must open a dash.fi Account before accessing the Payment Services.

PLEASE READ THIS CARD AGREEMENT CAREFULLY AS YOUR ACCEPTANCE AND USE OF CARDS IS YOUR CONSENT TO THESE TERMS AND CONDITIONS.

Your Authorization

In connection with the Payment Services, you authorize us to act as your agent for the limited purposes of making payments on your behalf. Your authorization permits us to generate virtual payment cards (“Virtual Cards”) for every transaction that you authorize. Your authorizations will remain in full force and effect until you close a Virtual Card or your dash.fi Account is closed or terminated.

Virtual Cards are not issued to you and are not for consumer use. They are issued to dash.fi and are used exclusively by dash.fi to make payments on your behalf. You cannot use Virtual Cards in any way beyond their intended purpose.

Our Role

When you use our application to transact, we will create a unique card number issued to dash.fi, load it with funds and make the purchase.      

Using the Service to Authorize Payments

For security and fraud protection, there is an initial limit on the dollar amount you can authorize in a transaction and there is an initial limit on the total dollar amount you can authorize over a period of time. The maximum amount initially allowable for authorization is $250,000 per day and $5,000,000 per calendar month. The per week and per calendar month limits are subject to increase or decrease at our discretion based on an algorithmic review process and a manual review process.

Bank Transfer Authorization

You authorize the Company to initiate electronic transfers (via the Automated Clearing House ("ACH") of NACHA - The Electronic Payment Association ("NACHA")) from your bank account on record of account of up to your Daily Limit on a daily basis. You agree that ACH transactions you authorize comply with all applicable law.

When your checking account is used as your funding source for a transaction, you are requesting that we initiate on your behalf an electronic transfer from your bank account. You agree that such requests constitute your authorization to Company to make the ACH transfer, and once you have provided your authorization for the transfer, you will not be able to cancel the electronic transfer and Company may resubmit any ACH debit you authorized that is returned for insufficient or uncollected funds, except as otherwise provided by NACHA's ACH rules, or applicable law.

Transaction Fees

The following fees are assessed when we settle a transaction to your funding source.

Fee Type Fee Amount How to Avoid or Reduce This Fee
Fund with Bank Account No Fee N/A
Fund with Debit Card Up to 1% Fund with Bank Account
Fund with Credit Card Up to 3% Fund with Bank Account or Debit Card

Table Diagram 1.1

Conversion to US Dollars

Transactions made in currencies other than U.S. Dollars will be converted by the network or card association that processes the transaction into U.S. Dollars. The card association may consider transactions occurring in U.S. territories to be an international transaction. Conversion to U.S. Dollars may occur on a date other than the date of the transaction, thus the actual conversion rate may differ from the rate in effect at the time of the transaction. You agree to pay the converted amount plus any applicable conversion charges made by the network or card association that processes the transaction.

Account Registration for Payment Services

You must open a dash.fi Account to access Payment Services. In order to use Payment Services, you must be at least 18 years old. You confirm that you are either a legal resident of the United States, a United States citizen or a business entity authorized to conduct business by the state(s) in which you operate and that you are an authorized signatory for the business you represent. You must use yours or your business’ true and accurate name when opening a dash.fi Account.

Underwriting and Identity Verification

To help the government fight the funding of terrorism and money laundering activities, federal law requires us to obtain, verify and record information that identifies each person who requests to use Payment Services.

What this means for you: When you open a dash.fi Account, we will ask for your name, address, date of birth and other information that will allow us to identify you.

We may make inquiries that we consider appropriate and use third party services to help us verify your identity and determine if we should open, maintain, collect or close your account. We may also report the status, history and/or closure of your account to third-party services.

If you allow someone else to use your dash.fi Account, you are responsible and liable for all transactions, withdrawals, deposits and fees that arise out of such use.

Requests for Additional Information and Inspection

We may request additional information from you at any time. For example, we may ask you to present a government issued identification such as a passport or driver’s license, a business license, or other information. If you refuse any of these requests, your dash.fi Account may be suspended or terminated.

Adding a Funding Source

Payments made by us on your behalf are settled to an authorized funding source. In order to use our Payment Services, you must first add an eligible funding source to your dash.fi Account via our website or mobile app. By connecting a funding source, you are pre-authorized recurring transfers by us from that funding source.

If you add a funding source to your dash.fi Account, you agree that:

You are the owner of the funding source;

You are authorized to transfer funds from that funding source; and

You authorize us to initiate debits from your funding source according to your instructions.

Any authorizations to debit a funding source will remain in full force and effect until you cancel the authorization by removing the funding source. You can remove a funding source in the dash.fi application. If you cancel your authorization, you will give us enough time to act on your cancellation. By entering your funding source information on the dash.fi application, you have signed this ACH authorization and you should print and save a copy of it.

Payment

Each time a payment is made by us on your behalf, the amount of the transaction will be settled from your designated funding source. If we are not able to settle a transaction with your account, your dash.fi Account may be suspended.

Availability of Payment Services

We may restrict your access to Payment Services if we need to conduct an investigation or resolve any pending dispute related to your use of the Payment Services. We may also restrict access to Payment Services as necessary to comply with applicable law or court order, or if requested by any governmental entity.

Account History

When a payment is made on your behalf we will update your dash.fi Account activity on the website and provide you a transaction confirmation. The confirmation will serve as your receipt. Summaries of your dash.fi Account activity, including monthly statements, are available on our website for up to one year of account activity. Except as required by law, you are solely responsible for (a) compiling and retaining permanent records of all transactions and other data associated with your dash.fi Account and your use of the Payment Services, and (b) reconciling all transactional information that is associated with your dash.fi Account. If you believe that there is an error or unauthorized transaction activity is associated with your dash.fi Account, you must contact us immediately.

Processing Errors

We will attempt to fix processing errors we discover. If the error resulted in your payment of an amount larger than what you authorize we will transfer the difference to your linked bank account. If the error resulted in your payment of an amount less than what you authorized us will debit the extra funds from your linked bank account. We will only correct transactions that are processed incorrectly if you notify us with (1) your name and dash.fi Account information, (2) A description of the error or transaction and why you believe it is an error or why you need more information and (3) the dollar amount of the suspected error. Please notify us of such an error by calling or writing to us as soon as possible using the contact information contained in the General Terms. Your failure to notify us of a processing error within sixty (60) days of when it first appears on your electronic transaction history will be deemed a waiver of any right to amounts owed to you.

Payment Dispute Resolution Procedure

You agree to comply with our Payment Dispute Procedure for any payments in relation to any Payment Services provided by dash.fi. If you’re unable to resolve a transaction related issue directly with a merchant, please notify us at support@dash.fi. This is our process for resolving disputes.

  1. Open a dispute case within ninety (90) days of the date of the transaction in question via email. Depending on your claim (item not received or refund not received), we may ask you to wait 10 business days from the transaction date to proceed with the payment dispute.
  2. Respond to our requests for other information.  We may require you to provide receipts, third party evaluations, police reports or other documents depending on the situation.  You must respond to these requests in a timely manner as requested in our correspondence with you.
  3. Comply with our shipping requests in a timely manner, if you’re filing a Significantly Not as Described claim, we may require you, at your expense, to ship the item back to the seller, to us, or to a third party (specified by us) and to provide signature confirmation proof of delivery.
  4. We will make a final decision on your claim, in its sole discretion, based on the coverage and eligibility requirements set forth above, any additional information provided during the online payment dispute resolution process or any other information we deem relevant and appropriate under the circumstances.

Excessive Payment Disputes

If we believe you might incur, or you are incurring, an excessive number of Payment Disputes, we may establish additional conditions governing your dash.fi Account, including terminating or suspending the Payment Services.

Restricted Use

You will not act as a payment facilitator or otherwise resell the Payment Services to any third party. You will not use the Payment Services to handle, process or transmit funds for any third party.

Unauthorized or Illegal Use

You will only use your dash.fi Account for transactions that are allowed by law. We may decide not to authorize or settle any transaction that you submit to us if we believe that the transaction is in violation of these terms or any other agreement with us, or that it exposes you, our customers, our processors, merchants or dash.fi to harm. Harm includes fraud and other criminal acts. If we suspect that your dash.fi Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your dash.fi Account, and any of your transactions with law enforcement and, as deemed necessary by us our payment processing and financial institution partners.

PCI Compliance

We comply with the Payment Card Industry Data Security Standards (PCI-DSS), as well as any requirements under the Network Rules. You will cooperate in forensic investigations as required by dash.fi or its partners.

Additional Indemnity

In addition to the General Terms, you will indemnify, defend, and hold us and our processors (and our respective employees, directors, agents, affiliates and representatives) harmless from and against any and all claims, costs, losses, damages, judgments, Tax assessments, penalties, interest, and expenses (including reasonable attorneys’ fees) arising out of any claim, action, audit, investigation, inquiry, or other proceeding instituted by a person or entity that arises out of or relates to any transaction submitted by you through the Payment Service.

Set Off

You acknowledge that, except as otherwise prohibited by law, we will have the right to charge or set off against your account any indebtedness or other obligations which you or any owner owe us, at any time, without any further notice to or demand on you, whether the indebtedness or other obligations exist at the time the account is opened or arise later. The indebtedness includes, without limitation, all charges incurred on any account you hold with us. You agree that we may set off against the account any claim which we have against you without regard to the source or ownership of the funds on deposit in the account and without requirement that the claim be owed to us by all of the account owners. You also agree that, to the extent allowed by law, we may set off any indebtedness or other obligations which you owe us under this Agreement against any other account or property in which you have an ownership interest that is in our possession or control.

Eligibility

Your eligibility to participate in any dash.fi promotions is at our sole discretion. We reserve the right to terminate any promotions at any time and to refuse or recover any promotion award for any reason, including, but not limited to, your breach of these Terms.

Referral Program

New and current users of dash.fi's AdPay service (“AdPay”) may be provided with a unique referral URL that permits such dash.fi user (each a “Referrer Customer”) to refer acquaintances to dash.fi AdPay service. Referred customers (each, a “Referred Customer”) must register for dash.fi using the unique URL provided by us.

Subject to these terms and conditions, any Referrer Customer that refers an acquaintance to dash.fi will receive up to $1,500 in dash.fi account credit (“Referrer Bonus”) for every such referral when the Referred Customer successfully registers and makes a qualifying transaction with dash.fi (the “Referral Offer”).

In addition, the Referred Customer will receive up to $1,500 in dash.fi credit off his or her dash.fi AdPay processing fees upon his or her successful registration with dash.fi (“Referred Bonus”). Referrer Bonuses and Referred Bonuses will be credited within 24 hours after a Referred Customer successfully makes a qualifying transaction with us.

Determination of program eligibility and qualifying referrals are at our sole discretion. We reserves the right to verify and adjust referral credits at any time prior to or following credit. Your dash.fi account must be active and in good standing, as determined by our sole discretion, to receive the Referrer Bonus or Referred Bonus.

This Referral Offer is intended for dash.fi customers only to refer their acquaintances to dash.fi and should not be advertised, marketed or otherwise utilized for commercial purposes. This Referral Offer is a limited time offer and we reserve the right to modify, suspend or cancel this Referral Offer at any time without notice.

Bank Account Information and Authorized Actions

By adding a funding source, you may include access credentials (for example, username and password) that allow you to gain online access to one or more accounts that you maintain with a third-party financial institution and that you choose to designate for use in connection with the Payment Services (each, an “Authorized Bank Account”). We work with one or more Third Party Services (as defined below) that will securely store pursuant to industry standards any Authorized Bank Account access credentials that you provide and will access your Authorized Bank Accounts for the purposes of providing and improving the Payment Services. You may only provide account access credentials for and authorize us to access valid accounts that you hold in your own name. You may not provide access credentials for an account that is held by a third person.

If you choose to provide your Authorized Bank Account credentials to us, you authorize us to use this information to provide you with the services we offer through the Payment Services. This authorization will remain in effect until you notify us that you wish to revoke this authorization, which may affect your ability to receive the services.

Additional Representations, Warranties, and Covenants

In addition to the General Terms, with each Virtual Card transaction you process through the Payment Services, you represent, warrant and covenant to us that: (a) the Virtual Card transaction represents a bona fide sale; (b) the Virtual Card transaction accurately describes the goods and/or services obtained from the merchant; (c) you will fulfill all of your obligations to the merchant and will resolve any dispute or complaint directly with the merchant; (d) you and the Virtual Card transaction comply with all federal, state, and local laws, rules, and regulations applicable to you, including any applicable tax, wage and hour, and tip laws and regulations; (e) except in the ordinary course of business, you are not submitting a transaction that represents a sale to any principal, partner, proprietor, or owner of your entity; and (f) you are not submitting a transaction involving your own merchant.

Termination of Payment Services

We may Terminate your use of the Payment Services at any time for any reason. Any termination of these terms does not relieve you of obligations to pay Fees or costs accrued prior to the termination, Chargebacks, and any other amounts owed to us as provided in these Payment Terms or the Terms of Service. In the event your dash.fi account has a negative balance, we reserve the right to withhold refunds or credits to settle the negative balance. If your access to Payment Services has been terminated, you may still be permitted to use dash.fi's other products, subject to our discretion.